SHIPPING & DELIVERY
Shipping Policy
All orders are shipped via USPS (US Mail). We cannot ship to P.O. Box addresses.
Online sales are final. We are unable to process returns, refunds or cancellations allowed on any orders that have shipped. See below for damaged or ‘wrong’ orders.
What is the shipping process?
Once you place an order with us you’ll receive an email confirmation. Order processing typically begins the day after your order is placed. Once it is shipped you will receive another email letting you know it’s on the way.
You should receive your order 3 to 5 days after it ships.
Most carriers deliver packages anytime between 8am-8pm. Johnston’s does not require a signature for the delivery of its packages. Leaving a package at an address is ultimately up to the individual delivery person and is entirely outside our control.
Each fresh food item has specific instructions on how to store and prepare it. Perishable items are shipped frozen with cold packs. It is not uncommon for the ice to dissipate before delivery; however, the meat should still be cool to the touch upon arrival.
If you are placing an order for a time-sensitive event, we recommend placing your order early and schedule it to arrive 1-2 days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.
Johnston’s is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment.
Return & Exchange Policy
Johnston’s takes enormous pride in every product we offer and strive to deliver them in the best possible condition.
We understand that sometimes items get damaged and we will work to resolve the situation quickly.
Please contact us at info@johnstonsmeatmarket.com within 10 days of delivery with your order number as well as details and photos of the damage or defect.
Please share photos that include:
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A photo of the damaged area
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Two full shots of the product (from the side and overhead)
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A shot of the packaging/box
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My order is missing something or contains the wrong item(s)
My order is missing something or contains the wrong item(s)
We do our very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible. Please contact us by phone or email within 10 days of delivery.
Satisfaction Guaranteed
If you feel that your experience with Johnston’s Meat Market did not meet your expectations or live up to our guarantee, please notify us within 10 days of receiving your order. We want to find a resolution that works best for you!